Online Training for Virtual Teams
Telecommuting is an increasingly popular option among many people who offer their services worldwide. Providing these people online training is one of the key ingredients in seeing that your virtual team attains the objectives and results expected of them.
Why is it necessary to train online teams?
Online training is the infrastructure that holds together the virtual team. Simply having the necessary knowledge is not enough, rather the true art is in knowing how to teach and convey it to the team so it will be put to use day in and day out, following the instructions they are given while at the same time enhancing and adding to a better training process.
Training virtual teams allows you to:
- Pass on knowledge, experiences and tools to the team.
- Add to their tools to improve the quality of service
- Teach and learn the instructions for the jobs they will be doing
- Improve the current status of a project
- Provide feedback on the job done by the team, and improve on it
- Enhance the process of a project with the experience of the team
- Address and clarify any doubts and uncertainties
Characteristics of Online Training
Some of the characteristics that online training should have, as much as possible, are:
- Dynamic and interactive
- Consistent with the company and the project
- Pleasant and further humanize the virtual medium
- It should utilize reliable, educational content such as manuals, programs that enable screen sharing such as Mikogo and many Video-conferencing tools.
- It should be clear, consistent and in accordance with project objectives.
Skills of a Successful Trainer:
- Knowledge: the necessary knowledge and the experience to pass it on.
- Communication: ease in communicating through online channels: good tone of voice, good participant engagement, express themselves clearly and fluidly.
- Positive Attitude: a person with an optimistic mindset and maintains positive thinking. Good problem solving and maintains a vibe of positivity.
- Participation: provides a participative space in which learning is forged by everyone exchanging knowledge, skills and points of view.
- Service: is a helper and sees through the process of trainees, answers their questions, reinforces learning and provides excellent feedback.
- Critical thinking: has the ability to question and formulate guiding questions that help to mobilize the team and strengthen its learning.
- Resourcefulness: is comfortable improvising when the training process calls for it. Can create and implement effective strategies and proposals and enhance the training of everyone.
- Organization: is an orderly person with regard to the course content and time management, getting the most out of every training session.